WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS?
You can find a full list of our minimum system requirements HERE
HOW CAN I INSTALL MY REALFLOW LICENSE?
For information on installing and licensing your software please see HERE
HOW CAN I IMPORT A FILE OR SCENE INTO REALFLOW?
To import scene data into RealFlow you will first need to install the appropriate connectivity plug-in for your 3D platform. Then, simply export the data in one of the file formats supported by RealFlow by using the shelf tools that will appear once installed.
I AM GETTING AN “INVALID LICENSE” WHILE TRYING TO ADD MY REALFLOW LICENSE
Please see HERE for information regarding licensing your software
ARE REALFLOW LICENSES RESTRICTED BY CORES?
RealFlow licenses are not limited by CPU or cores, and most simulations will take advantage of all the cores on a user’s machine – when required.
HOW CAN I ACCESS THE CUSTOMER PORTAL?
The download area is available for ALL customers and can be accessed HERE
I CAN’T LOGIN INTO CUSTOMER PORTAL
The customer portal is only for license holders. If you have purchased a license, you were sent your login information via email directly after purchasing. If you cannot find this email, please send us an email and a member of our team will be in touch with you shortly.
I HAVE A TECHNICAL QUESTION
For all technical queries, please see our extensive support website here: RealFlow Support Center
WHAT IS THE OPTIMAL SCALE TO WORK WITH REALFLOW?
Remember that each grid square in RealFlow is 1 meter. Working in real scale is optimal for faster simulations. When you export from a 3D platform like Maya or 3ds Max, you can get a good reference of scale if you are working in cms. So 1cm in the 3Dplatform = 1m in RealFlow.
WHAT PORTS SHOULD I SET-UP IN THE JOB MANAGER SETTINGS?
By default, the port’s range is set to: 65454 – 65474. Make sure you have this port available and accessible for the network to work with the Job Manager.
WHAT IS REALFLOW C++ SDK?
CAN I UPGRADE MY LEARNING EDITION LICENSE?
There is no upgrade path for Learning Edition licenses. If you want the latest version you must buy a new license.
I AM A TEACHER / TRAINER AND I WANT REALFLOW LICENSES, HOW CAN I GET THEM?
If you are interested in Faculty Packs please send us an email. A member of our team will be in touch with you shortly.
I’ AM LOOKING FOR TUTORIALS
You can find a comprehensive selection of getting-started tutorials HERE
I WANT TO SET UP A REALFLOW COURSE
For information on running RealFlow courses and faculty licenses, please complete the contact and a member of the team will get in touch.
IS THERE A REALFLOW LEARNING EDITION LICENSE?