Support and Maintenance
All standard RealFlow licenses come with one year of free support. 365 days after your first purchase of a RealFlow standard license, you will be sent a reminder that your support and maintenance subscription is due for renewal.
What is included in our support and maintenance package?
- All upgrades to major and minor versions - so no more paid upgrades!
- Access to all the latest plug-ins, updates and patches via the customer download area
- Fast, helpful, personal technical support
How is RealFlow support and maintenance calculated?
- To make your RealFlow support and maintenance subscription more convenient, you will only be charged once a year, regardless of the number of licenses you hold.
- You will be charged the annual subscription for the first RealFlow 5 license you purchased, plus the appropriate percentage of the annual sum for any additional licenses you purchased during the previous year.
- Prices per license are as follows:
| RealFlow 2012 Standard licenses | $1000/€750 per year |
| RealFlow 2012 Node licenses | $50/€35 per year |
What will happen if you choose not to pay RealFlow support and maintenance?
- If you decide that you would prefer not to pay RealFlow support and maintenance, you will not receive any free upgrades, and will miss out on all new and updated/improved features.
- We will no longer be able to offer you technical support or access to the customer download area.
To purchase your RealFlow support and maintenance subscription, simply:
- Log into the customer gateway
- Go to View Licenses to check on your payment total, which has been calculated into one easy annual payment.
- Go to Buy/Upgrade licenses, then:
a. Select Buy Direct to purchase with a credit card and receive instant access to all the benefits of the support and maintenance package.
b. Select Buy via your nearest reseller to see a list of resellers in your area.
